Moon.com KYC: Required Before Deposits and Withdrawals
Short answer
Yes: Moon requires KYC submission before a deposit and KYC approval before a withdrawal.
Moon.com requires you to submit KYC before you deposit and to have it approved before you withdraw. The largest gap is the Review Threshold for extra withdrawal screening, because Moon's terms give no amount and let Moon set it from time to time. Anyone in a Prohibited Jurisdiction named in Moon's terms, anyone on a sanctions list and anyone under the minimum age must not use the service.
Moon.com is a betting site where you wager on whether a market price goes up or down, Moon takes the other side of every bet, and Moon International Limited runs it.
Key facts
| Item | What Moon's documents say | Source |
|---|---|---|
| Operator | Moon International Limited | Moon terms |
| Counterparty | Moon, as the House | Moon terms |
| KYC before deposit | Must be submitted | Moon help: account and KYC |
| KYC before withdrawal | Must be approved | Moon help: account and KYC |
| Deposit methods | Cryptocurrency only | Moon help: account and KYC |
| Withdrawals | ID and AML/CTF checks, limits, fees | Moon terms |
| Large withdrawals | Extra screening at Review Threshold | Moon terms |
| Restricted countries | Listed in Section 3.2 of terms | Moon terms §3.2 |
| Minimum age | 18, or higher local minimum | Moon terms |
| License number | Not given in Moon's documents | Moon help center |
Code ACES: rakeback for affiliate sign-ups.
Moon's help center says accounts opened through an affiliate normally get rakeback switched on: 3.5% of the fees you pay comes back.
What does Moon.com KYC involve?
Moon.com KYC is an identity check that Moon runs under Section 4 of its terms. KYC stands for know your customer. Section 4.3 carries the heading Identity Verification. Moon can ask for proof of identity, proof of address and, where risk calls for it, evidence of where your money comes from.
One heading in Moon's terms groups account registration, identity verification and account security together. AML/CTF stands for anti-money laundering and counter-terrorist financing. Moon's terms define AML/CTF Laws as the laws, regulations and guidance in those fields that apply. The identity requests in the terms rest on those laws. Moon can make them at onboarding or at any later time. Source-of-funds or source-of-wealth evidence is requested on a risk-sensitive basis.
Moon's terms also cover list screening. When you accept them, you consent to Moon checking your details against sanctions lists, watch lists and lists of politically exposed persons. You also agree that Moon may use outside service providers to verify your identity and judge fraud risk. Moon may share your information with those providers for these purposes, subject to its Privacy Policy.
Moon International Limited operates Moon.com and is the party to the terms. The company is incorporated in the Union of the Comoros under registration number 16151, with a registered office in Anjouan. Moon's terms name Moon.com as the House, which means the principal counterparty to every bet. Your verification records can outlast your account. The terms let Moon keep your information and transaction records for the period that AML/CTF and other laws require, even after closure.
Sources: Moon terms §4, Moon terms (retrieved October 18, 2026)
Does Moon.com require KYC before a deposit?
Yes, Moon.com requires you to submit a KYC check before you can make a deposit. Moon's help center states this rule in its guide to creating and verifying an account. The guide also says you must complete the know-your-customer process to deposit on Moon.
Moon's help center sets out the order of the sign-up steps. To create an account, you must live in a country or region where Moon is available and supported. After you verify your email and submit KYC, you can make your first deposit. The deposit rule speaks of submission, not approval. A separate guide on placing a first bet lists the full sequence: create the account, verify the email, submit KYC, make the first deposit, then bet.
Moon's help center says Moon supports only cryptocurrency deposits at this time. The guide lists the deposit steps in order. First, you open the Wallet or Deposit section. Next, you select the cryptocurrency you want to deposit. Then you copy your deposit address. Moon's terms say a deposit is credited only after the required number of confirmations on the blockchain network, or after cleared funds arrive. Once the deposit is received, the help center says you are ready to place your first bet.
Every deposit on Moon comes with a promise about its origin. Under Moon's terms, you state and warrant that all the funds you deposit come from lawful sources. You also promise not to use the service to launder money, finance terrorism or help any other illegal activity. The terms describe the service as an entertainment and gaming product meant for recreational use. They also say that any funds you deposit or wager are entirely at your own risk.
Sources: Moon help: account and KYC, Moon help: placing your first, Moon terms (retrieved October 18, 2026)
Code ACES: rakeback for affiliate sign-ups.
Does Moon.com require KYC approval before a withdrawal?
Yes, Moon.com requires approved KYC before you can withdraw funds from your account. Moon's help center states the rule in its account guide. Moon's terms add that every withdrawal request is subject to identity verification and to anti-money laundering and counter-terrorist financing checks.
Withdrawal requests on Moon carry several conditions. Alongside identity verification and AML/CTF checks, the terms list minimum and maximum limits, network fees and processing times, as of October 2026. The terms tie those items to what Moon publishes on the platform. The terms treat a chargeback or payment reversal after betting with the deposit as fraud. Moon's terms also let it hold back withdrawals until deposits have fully cleared and can no longer be reversed.
Approved KYC does not guarantee that a withdrawal goes through. Moon's terms let it delay, restrict or refuse a withdrawal when it suspects fraud or a breach of the agreement. The same power applies where the law requires it, or where an authority, a court order or a law enforcement request compels it. Where applicable law requires, Moon may collect and pass on sender and recipient details for transfers above legal thresholds. The terms also let Moon screen withdrawal addresses with blockchain analytics tools.
Unfinished verification can hold up the payout of a remaining balance. Moon's terms promise reasonable efforts to help you withdraw any remaining balance. That help depends on completing any outstanding verification, any legal holds and any fees that you still owe. During an investigation, the terms let Moon pause withdrawals from the accounts concerned. The same clause lets Moon close open bets on those accounts.
Sources: Moon help: account and KYC, Moon terms (retrieved October 18, 2026)
How does Moon screen large withdrawals?
As of October 2026, Moon screens withdrawals at or above a Review Threshold, an amount Moon sets and can change from time to time. Moon checks those requests against its own criteria with automated tools before releasing them. The tools include analysis, assisted by artificial intelligence, of your betting and wagering history and account activity.
Section 6.5 of Moon's terms carries the heading Withdrawal Screening and Verification. The general withdrawal clause points readers to it. Moon gives its reason in Section 6.5(a): to protect the platform and other users from the practices in Section 12 of the terms. Section 12 covers prohibited uses and platform integrity. The named examples are automated play under Section 12.2, opposing bets under Section 12.3 and promotion abuse under Section 12.5. Moon's terms describe opposing bets as deliberately betting on opposite sides of the same or related markets across more than one account. The aim they name is to guarantee an outcome or remove downside risk.
After the assessment, Section 6.5(b) gives Moon sole discretion over the outcome. Moon may approve and process the withdrawal. It may instead refer the request for manual review, and processing may be delayed for a reasonable period while that review runs. Moon may also decline the specific request. It can do so where its assessment shows a material risk that your betting breached Section 12 or another part of the agreement.
Section 6.5(c) of Moon's terms says a declined withdrawal does not, by itself, cost you your account balance. You may file a new withdrawal request or ask for a review of the decision through the complaints process in Section 24. If you think Moon delayed or declined a withdrawal by mistake, the terms tell you to contact Moon's support team by email. Moon says it will investigate and correct any error as soon as reasonably practicable. The terms also list a separate email address for complaints.
Sources: Moon terms, Moon terms §6.5, Moon terms §12, Moon terms §24 (retrieved October 18, 2026)
Which documents does Moon.com accept for KYC?
Moon.com accepts documents from published lists for each type of KYC proof. A help center article lists acceptable proof of identity. Another lists acceptable proof of address. A separate article covers proof of source of income. Moon's terms let it ask for each kind of proof.
The identity article opens with a list of documents that Moon treats as acceptable proof of identity. Moon's address article opens with its own list of documents that count as acceptable proof of address. Under Moon's terms, these proofs can be requested at onboarding or at any later time. A finished check at sign-up does not rule out a fresh request later.
Moon's source-of-income article sets conditions for each document type. Some documents must show regular deposits and withdrawals over a period of time, usually 3 to 6 months. Others must cover a period that matches the funds being deposited. The article gives an example: a bank statement showing a $1,000 deposit on March 15 would need a pay stub from March for $1,000. Where winnings are the source, you need a receipt of winnings. You also need a document, such as a bank statement, that shows where the initially deposited funds came from.
Moon's terms tie these document requests to applicable AML/CTF Laws. Evidence of source of funds or source of wealth is requested on a risk-sensitive basis. Moon's identity article links to a page where you can update your identity verification. A heading in the account guide tells you to complete identity verification, marked as KYC. Moon may share the information you submit with outside providers that verify identity and assess fraud risk.
Sources: Moon help: proof of identity, Moon help: proof of address, Moon help: proof of source, Moon terms, Moon help: account and KYC (retrieved October 18, 2026)
Who is eligible for a Moon.com account?
Moon.com is open to users aged at least 18, as of October 2026. Where local law sets a higher minimum age for this kind of wagering, that higher age applies. Users must also have full legal capacity. Moon's terms bar Prohibited Persons, a term that covers people on sanctions lists and people linked to countries Moon does not serve.
Section 3 of Moon's terms defines a Prohibited Person. You promise that you are not on a sanctions, denied-persons or watch list kept by a Sanctions Authority. The same promise covers anyone who owns or controls you, or for whom you act. The definition also covers anyone located in, incorporated in, or a national of a Prohibited Jurisdiction. It also covers anyone barred by law from using services of this kind. Sanctions Authorities in the terms include the United Nations Security Council. The list also names the U.S. Department of Commerce, the European Union and His Majesty's Treasury of the United Kingdom.
Section 3.2 of Moon's terms lists Prohibited Jurisdictions, such as the United States and the United Kingdom, plus any country under country-wide sanctions. Each person may register and keep only one Moon account unless Moon agrees otherwise in writing. The age and status promises in Moon's terms continue for as long as you use the service. You also promise that you are not currently self-excluded from Moon.
Moon's terms describe the tools it may use to find Prohibited Persons. They include IP-address detection, geolocation data, device fingerprinting, and VPN and proxy detection. The terms also allow other technical and manual measures for this purpose. Moon's help center adds a residence rule for new accounts. New accounts are only for people who reside where Moon is available and supported.
Sources: Moon terms, Moon terms §3, Moon terms §3.2, Moon help: account and KYC (retrieved October 18, 2026)
How does Moon.com protect a verified account?
Moon.com supports two-factor authentication through an authenticator app as an extra layer of account security. Moon also supports passkeys, which its help center describes as faster and more secure login. Two-factor authentication means a second sign-in check, in this case a code from an authenticator app.
Two-factor authentication on Moon covers more than the login screen. Moon's help center says that once you set it up on your account, the additional security step extends to withdrawals as well. The same step applies to any other method that you can use to send funds out of the account. Moon's help center gives the reason as mainly your own protection.
Moon's help center has a separate article about lost two-factor authentication codes. Losing access to your authenticator codes means you need Moon's recovery process. The help center tells you to write, from the email address that is linked to your account, to Moon's dedicated account recovery address. The request must come from that linked email address. Moon then starts a recovery procedure for your two-factor authentication on that account.
Deposits have their own proof step when something goes wrong. If a deposit has not appeared and you need help from Moon's support team, the help center tells you to find your transaction hash first. A transaction hash is the reference code a blockchain gives each transfer. Moon's support team will most likely ask for it. Moon's terms credit a deposit only after the blockchain network shows the required confirmations.
Sources: Moon help: security features on, Moon help: two factor authentication, Moon help: lost two factor, Moon help: how to find, Moon terms (retrieved October 18, 2026)
What we could not verify
Moon.com KYC timing, outcomes and support quality remain unconfirmed in this review. Nobody on Moon Legit opened a Moon account, submitted documents, deposited or withdrew for it. The review relies on Moon's own documents and does not show how Moon applies its rules to real accounts.
Moon's documents checked for this review are 26 pages captured on 2026-10-18. They comprise 23 English help center articles and 3 other moon.com pages. None of those pages gives a gaming license number, as of October 2026. Any page Moon added or changed on its site after that date falls outside this review. The help center articles are English versions only. Help center articles in other languages were not checked.
The review did not test how long Moon takes to approve a KYC submission. It did not measure payout speed after approval or how often Moon declines withdrawals. Support quality was not tested, because nobody here contacted Moon's support team. The size of Moon's Review Threshold is unknown to this review. Moon's terms describe it as an amount Moon sets and changes from time to time.
Supported Currencies, in Moon's terms, means cryptocurrencies and, where enabled, fiat currencies listed on the platform. Moon's help center says only cryptocurrency deposits are supported at this time. Whether Moon enables fiat later, and what checks a fiat deposit would bring, could not be checked. The review also cannot show which accounts Moon picks for source-of-funds checks, since the terms place them on a risk-sensitive basis.
Sources: Moon help center, Moon terms, Moon help: account and KYC (retrieved October 18, 2026)
Check it yourself
- Open Moon's terms of service and read the Identity Verification clause in Section 4.3 before you sign up. Moon terms
- Read Section 3.2 of Moon's terms and check whether the place where you live appears on the Prohibited Jurisdictions list. Moon terms §3.2
- Open Moon's help center article on creating and verifying an account and confirm that you must submit KYC before your first deposit. Moon help: account and KYC
- Read Section 6.5 of Moon's terms to see how Moon screens, delays or declines your withdrawals. Moon terms
- Search the Anjouan gaming regulator's public license register for Moon International Ltd and read the status and expiry date it shows you. Anjouan licence register
Questions
Can I deposit on Moon.com before my KYC is approved?
Yes, once you submit it. Moon's help center says a verified email plus a submitted KYC check are enough for the first deposit.
Sources: Moon help: account and KYC (retrieved October 18, 2026)
Can I withdraw from Moon.com without KYC approval?
No. Moon's help center makes approval of your KYC check a condition for taking funds out of your account.
Sources: Moon help: account and KYC (retrieved October 18, 2026)
Which ID documents does Moon.com accept?
Those on Moon's published list. Moon's help center has an article that sets out the documents it accepts as proof of identity.
Sources: Moon help: proof of identity (retrieved October 18, 2026)
Does Moon.com ask for proof of address?
Yes. Moon's help center publishes a list of documents that it accepts as proof of address.
Sources: Moon help: proof of address (retrieved October 18, 2026)
Can Moon ask for more documents after sign-up?
Yes, at any later time. Moon's terms let it request identity, address or source-of-funds evidence after onboarding as well as at sign-up.
Sources: Moon terms (retrieved October 18, 2026)
Can I fund a Moon.com account with a bank card?
No, not at this time. Moon's help center lists cryptocurrency as the only deposit method Moon supports for now.
Sources: Moon help: account and KYC (retrieved October 18, 2026)
Does Moon share my KYC details with other companies?
Yes, with verification providers. Under Moon's terms, you consent to third-party providers confirming who you are and assessing fraud risk, and to Moon passing your information to them.
Sources: Moon terms (retrieved October 18, 2026)
Does Moon keep my KYC data after I close my account?
It can. Moon's terms permit it to hold your records after closure for the period that anti-money laundering and other laws demand.
Sources: Moon terms (retrieved October 18, 2026)
Code ACES: rakeback for affiliate sign-ups.
Sources
Every number in this article comes from one of these records. Each record quotes the document it came from and the date we retrieved it.
Moon terms
"KYC" means our know-your-customer identity verification procedures described in Section 4.
4.3 Identity Verification
In accordance with applicable AML/CTF Laws, we may require you to provide proof of identity, proof of address, and, on a risk-sensitive basis, evidence of the source of your funds or source of wealth, at onboarding or at any later time.
Account Registration, Verification (KYC/AML) and Security
"AML/CTF Laws" means applicable anti-money laundering and counter-terrorist financing laws, regulations, and guidance.
You consent to our screening of your information against sanctions, watch, and politically-exposed-persons lists, and to our use of third-party service providers to verify your identity and assess fraud risk, and to the sharing of your information with such providers for these purposes, subject to our Privacy Policy.
Moon.com is operated by Moon International Limited, incorporated in the Union of the Comoros with registration number 16151 and a registered office in Hamchako, Mutsamudu, Anjouan.
1.1 These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Player," "you," or "your") and Moon International Limited, a company incorporated under the laws of the Union of the Comoros with registration number 16151, having its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros (together with its affiliates, "Moon," "Moon.com," the "House," the "Company," "we," "us," or "our").
Moon.com is the principal counterparty (the House) to every bet: it pays winning payouts and keeps losing wagers.
Moon.com acts as the House: the principal counterparty to every Bet placed on the Platform.
We may retain your information and transaction records for the period required by applicable AML/CTF and other laws, even after Account closure.
Deposits are credited only after the required number of confirmations on the applicable blockchain network, or receipt of cleared funds, as applicable.
You represent and warrant that all funds you deposit originate from lawful sources, and that you will not use the Services to launder money, finance terrorism, or facilitate any other illegal activity.
Moon's terms describe the service as an entertainment and gaming product for recreational use.
The Services are entertainment and gaming products offered for recreational use.
YOUR USE OF THE SERVICES, AND ANY FUNDS YOU DEPOSIT OR WAGER, IS ENTIRELY AT YOUR OWN RISK.
Withdrawals are subject to identity verification, AML/CTF checks, limits, network fees and processing times.
Withdrawal requests are subject to identity verification, AML/CTF checks, minimum and maximum limits, network fees, and processing times as published on the Platform.
Initiating a chargeback, payment reversal, or similar repudiation of a deposit after using the deposited funds to place Bets is treated as fraud and a material breach of this Agreement.
We may: (a) withhold withdrawals until deposits have fully cleared and are no longer capable of being reversed; (b) recover, including by deduction from your Account balance, any winnings paid out against deposits that are subsequently reversed; (c) suspend or close your Account; and (d) report chargeback abuse to payment providers, card schemes, and relevant authorities.
We may delay, restrict, or refuse a withdrawal where we suspect fraud or a breach of this Agreement, where required by law, or where compelled by a competent authority, court order, or law enforcement request.
Where required by applicable law, we may collect and transmit originator and beneficiary information for transfers exceeding applicable thresholds, and may screen withdrawal addresses using blockchain analytics tools.
We will use reasonable efforts to facilitate the withdrawal of any remaining balance, subject to completion of any outstanding verification, legal holds, or fees owed.
During an investigation, we may pause withdrawals from, and close open Bets on, the Account(s) concerned.
Withdrawals at or above a threshold that Moon sets receive enhanced screening.
Withdrawal requests at or above a threshold amount determined by us from time to time (the "Review Threshold") will be assessed against criteria that we determine from time to time, using automated tools, including artificial-intelligence-assisted analysis of your Betting and wagering history and Account activity, before being released.
See also Section 6.5 (Withdrawal Screening and Verification).
6.5 Withdrawal Screening and Verification
(a) To protect the Platform and other Users from the practices described in Section 12 (Prohibited Uses and Platform Integrity), including Automated Play (Section 12.2), Opposing Bets (Section 12.3), and Promotion abuse (Section 12.5), we apply enhanced screening to withdrawal requests.
Deliberately placing opposing Bets on the same or related Markets across more than one Account — whether Accounts controlled by you or in coordination with others, and irrespective of how those Accounts have been funded — in order to guarantee an outcome, eliminate downside risk, or exploit the Platform's Payout structure or pricing mechanics, is prohibited.
(b) Following such assessment, we may, in our sole discretion: (i) approve and process the withdrawal; (ii) refer the withdrawal for manual review, during which processing may be delayed for a reasonable period while we complete our assessment; or (iii) decline the specific withdrawal request where our assessment indicates a material risk that your Betting activity breached Section 12, or otherwise breached this Agreement.
(c) A decision to decline a withdrawal request under this Section does not, by itself, result in forfeiture of your Account balance, and you may submit a new withdrawal request or seek review of the decision through Section 24 (Complaints).
If you believe a withdrawal has been delayed or declined in error, contact support@moon.com , and we will investigate and correct any error as soon as reasonably practicable.
Moon lists a complaints email address in its terms.
Complaints: complaints@moon.com
Users must be at least 18, or older where local law sets a higher minimum age.
To use the Services, you represent and warrant on an ongoing basis that: (a) you are at least 18 years of age, or the minimum age at which use of a wagering or gaming product of this kind is lawful in your jurisdiction, whichever is higher; (b) you have full legal capacity and authority to enter into this Agreement; (c) you are not a Prohibited Person; (d) your access to and use of the Services is lawful under the laws applicable to you; and (e) you are not currently self-excluded from the Platform, and are not, to your knowledge, self-excluded from any other gaming or wagering product operated by us.
You represent and warrant that you are not, and are not owned or controlled by, or acting on behalf of, any person who: (a) is named on a sanctions, denied-persons, or watch list maintained by a Sanctions Authority; (b) is located in, incorporated in, or a national of a Prohibited Jurisdiction; or (c) is otherwise prohibited from using services of this kind under applicable law (a "Prohibited Person").
"Prohibited Jurisdiction" and "Prohibited Person" have the meanings given in Section 3.
"Sanctions Authority" means the United Nations Security Council, the U.S.
Department of Commerce, the European Union, His Majesty’s Treasury of the United Kingdom, and any other body administering trade or economic sanctions applicable to the Services.
Section 3.2 of Moon's terms lists prohibited jurisdictions, and also excludes any sanctioned country and any country that requires a local gambling or financial-services licence that Moon does not hold.
3.2 Prohibited Jurisdictions The Services are not directed at, offered to, or intended for use by any person who is a citizen or resident of, incorporated in, or physically located or established in, Afghanistan, Argentina, Austria, Australia, Belgium, Brazil, Cayman Islands, Colombia, Croatia, Cuba, Curaçao, Czech Republic, Cyprus, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Israel, Italy, Liberia, Libya, Lithuania, Malta, Mexico, Netherlands, North Korea, Ontario, Peru, Poland, Portugal, Serbia, Slovakia, South Africa, South Sudan, Spain, Sudan, Syria, Sweden, United Kingdom, United States, Zimbabwe or any other country or territory that (i) is the target of comprehensive, country-wide sanctions administered by a Sanctions Authority, or (ii) requires a local gambling, gaming, wagering, or financial-services licence or authorisation for the provision of Bets of the kind offered on the Platform, which we do not hold (each, a "Prohibited Jurisdiction"). You must not access or use the Services from a Prohibited Jurisdiction.
Each person may hold only one Moon account unless Moon authorises otherwise in writing.
You may register and maintain only one Account, unless we expressly authorize otherwise in writing.
We may use IP-address detection, geolocation data, device fingerprinting, VPN and proxy-detection tools, and other technical and manual measures to identify and prevent access from Prohibited Jurisdictions and by Prohibited Persons.
"Supported Currencies" means the cryptocurrencies and, where enabled, fiat currencies that may be deposited to, or withdrawn from, an Account, as published on the Platform.
Moon help: account and KYC
Identity verification (KYC) must be submitted before a deposit.
KYC must be submitted before you can make a deposit
To make a deposit on Moon, you must complete the Know Your Customer (KYC) process.
To create an account, you must reside in a country or region where Moon is available and supported.
Once your email has been verified and KYC has been submitted, you can make your first deposit.
Moon accepts cryptocurrency deposits only.
At this time, Moon only supports cryptocurrency deposits.
Navigate to the Wallet or Deposit section
Select the cryptocurrency you wish to deposit
Copy your deposit address
After your deposit has been successfully received, you’ll be ready to place your first bet on Moon.
KYC approval is required before a withdrawal.
KYC approval is required before you can withdraw funds from your account
Complete Identity Verification (KYC)
Moon help: placing your first
After successfully creating your account, verifying your email, submitting KYC, and making your first deposit, you’ll be ready to place your first bet on Moon.
Moon help: proof of identity
The following documents are acceptable as proof of identity:
Update your identity verification here
Moon help: proof of address
Acceptable proof of address documents:
Moon help: proof of source
It must also show regular deposits and withdrawals over a period of time (usually 3-6 months).
It must also cover a period of time that corresponds to the funds being deposited (e.g., if a bank statement shows a deposit of $1,000 on March 15, a pay stub from March for $1,000 would be required).
Must include a receipt of winnings and documentation such as a bank statement showing the origin of the funds initially deposited.
Moon help: security features on
Moon supports two-factor authentication with an authenticator app.
Moon supports Two-Factor Authentication (2FA) using an authenticator app for an added layer of account security.
Moon supports passkey login.
Moon supports passkeys for faster and more secure login.
Moon help: two factor authentication
With 2FA set up, the extra security step also applies to withdrawals and other ways of sending funds.
When you have setup 2FA on your account, this also extends the additional security step to withdrawals, and any other protocol which you can use to send funds, primarily for your own protection.
Moon help: lost two factor
Users who lose 2FA access contact a dedicated account-recovery address from the email linked to the account.
If you lost access to your 2FA code, please contact us from the email linked to your account to accountrecovery@moon.com , and we will initiate a 2FA recovery procedure.
Moon help: how to find
If your deposit hasn't shown up yet and you need help from the Moon.com support team, start by locating your transaction hash - as we will most likely ask for it.
Moon help center
None of the 26 Moon pages retrieved on 2026-10-18 (23 English help-centre articles and 3 other moon.com pages) mention a gaming licence number.
Anjouan licence register
The public licence register of the Anjouan gaming regulator (anjouangaming.com) lists Moon International Ltd with licence number ALSI-202601063-FI2, status valid, type b2c, issued 2026-01-31, expiry 2027-01-30, for the domain moon.com.
anjouangaming.com licence register: company "Moon International Ltd", licence number ALSI-202601063-FI2, status "valid", type "b2c", issued 2026-01-31, expiry 2027-01-30, domains "moon.com".