Moon.com Trustpilot and Scamadviser: Anjouan Operator
Short answer
Documented, with gaps: Moon names its operator and a complaints email, and review-site scores need your own check.
Moon Legit has no Trustpilot or Scamadviser score to report for Moon.com, but Moon's terms name Moon International Limited as the operator and list complaints@moon.com for complaints. The largest gap is that Moon's own documents do not state a gaming license number. Minors, people in countries on Moon's prohibited list and self-excluded users must not use Moon.com.
Moon.com is a gambling website where users bet that a market price will go up or down with leverage, Moon takes the other side of every bet, and Moon International Limited runs it.
Key facts
| Item | What Moon's documents say | Source |
|---|---|---|
| Operator | Moon International Limited | Moon terms |
| Licence | Anjouan register: valid | Anjouan licence register |
| Counterparty | Moon, as the House | Moon terms |
| Withdrawals | KYC approval required first | Moon help: account and KYC |
| Restricted countries | Listed in Section 3.2 | Moon terms §3.2 |
| Complaints email | complaints@moon.com | Moon terms |
| Dispute route | UNCITRAL arbitration | Moon terms |
| Arbitration seat | Moroni, Comoros | Moon terms |
| Governing law | Union of the Comoros | Moon terms |
| Liability cap | 3 months of fees or USD 100 | Moon terms |
Code ACES: rakeback for affiliate sign-ups.
Moon's help center says accounts opened through an affiliate normally get rakeback switched on: 3.5% of the fees you pay comes back.
Who is the company behind Moon.com?
Moon International Limited operates Moon.com. Section 1.1 of Moon's terms names this company as the other party to every user agreement. The terms give the Union of the Comoros as its place of incorporation and list registration number 16151. Its registered office is in Hamchako, Mutsamudu, on the island of Anjouan.
Moon's terms also say who takes the other side of each bet. Moon.com acts as the House, the name the terms give to the main counterparty on every bet. A winning bet is paid out by Moon. A losing bet leaves the wager with Moon. The terms describe Moon.com as an online platform where users place bets whose value and payout follow the price movement of a market.
Section 1.1 groups Moon International Limited and its affiliates under several short names. The list includes Moon, Moon.com, the House and the Company. The signature block at the end of the terms repeats the company name and the address in Hamchako, Mutsamudu, on the Autonomous Island of Anjouan. Section 1.4 adds that each user signs up as principal, for their own account, unless Moon agrees in writing to another role.
Moon's terms state that nothing in the agreement creates an agency, partnership, joint venture or employment link between a user and Moon.com. Section 27.1 says the agreement and the policies it refers to form the whole deal on the services. That deal replaces earlier agreements and understandings, whether spoken or written. Moon Legit's wider check of whether Moon.com is legit appears on a separate page.
Sources: Moon terms (retrieved October 18, 2026)
How can you check a Moon.com review against Moon's own documents?
You compare the review's claims with Moon's terms and the Anjouan register. Moon's terms name the operator, the counterparty, the complaints contact and the dispute route. A review that conflicts with those documents needs a closer look before you rely on it.
A review is easier to weigh when it names the right company behind the site. Moon's terms name Moon International Limited as the company that contracts with users. The Anjouan gaming regulator's register lists Moon International Ltd against the domain moon.com. Moon's documents do not mention MoonPay or Pay with Moon. Nothing in Moon's documents ties reviews filed under those names to Moon.com.
Some account rules in Moon's help center are easy to compare with a review. Moon currently accepts cryptocurrency deposits only. Identity verification, known as KYC, must be submitted before a user can deposit. KYC approval is then needed before any withdrawal. Moon has no native mobile app at present, although a user can add the site to a phone's home screen as a progressive web app. A review that describes paying in by card does not match that deposit rule.
Fee claims in a review can be compared with Moon's help center. As of October 2026, the help center lists a 1% opening fee on each new bet. That fee is worked out on the wager alone, not on the leveraged exposure. Profitable bets pay a performance fee on realized profit, set at no less than 10% of it. Losing bets carry no performance fee. Section 8.5 of the terms allows periodic holding fees on open bets, set in product specifications that can change.
Sources: Moon terms, Anjouan licence register, Moon help center, Moon help: account and KYC, Moon help: does moon have, Moon help: fees, Moon terms §8.5 (retrieved October 18, 2026)
Code ACES: rakeback for affiliate sign-ups.
What does Moon.com sell, according to its own terms?
Moon.com sells leveraged up-or-down bets, not investments. Moon's terms call the service an entertainment and gaming product for recreational use. The same terms rule out treating it as an investment, broker, trading or financial advice service. A review that treats Moon.com as a trading account rates a product the terms disclaim.
As of October 2026, Moon's leverage guide lets a user choose up to 1000x leverage. The guide's own example shows a $100 wager controlling a $100,000 position. A bet, in the terms, is a wager on the price movement of a market, with the wager size and leverage chosen by the user. Its payout follows that price movement under Section 8. The terms add that the platform offers no spot trading and no way to hold a digital asset.
Moon's leverage guide describes markets as volatile. It says a 0.1% move against the user at 1000x is enough to wipe out the whole wager. The guide's key rule is that a position closes out, or is liquidated, as soon as its losses equal the original wager. As of October 2026, Section 8.6 of the terms caps the loss on any bet at the wager. The guide adds that the max loss price appears before the user confirms a bet.
Moon's help center describes a play-money mode that needs no real funds. A user who runs out of play money can top the balance back up to $100,000. The terms define a payout as the amount due when a bet settles or closes, calculated under Section 8. Discussion of Moon.com on Reddit is covered on its own Moon Legit page, apart from this guide to review sites.
Sources: Moon terms, Moon help: leverage, Moon terms §8, Moon help: using play money (retrieved October 18, 2026)
Does Moon.com have a gaming license on a public register?
Yes, a public register lists a license for Moon.com. As of October 2026, the license register of the Anjouan gaming regulator shows Moon International Ltd with license number ALSI-202601063-FI2. The row gives the status as valid and lists moon.com as the domain.
The Anjouan register row also carries two dates. It shows an issue date of January 31, 2026. The expiry date in the same row is January 30, 2027. The register spells the company as Moon International Ltd. Moon's terms use the full form, Moon International Limited. The register is published on the anjouangaming.com site. Moon Legit records only what the row states, not what the license allows.
Moon's own documents do not state a gaming license number. Neither the terms nor the help center articles that Moon Legit read give one. Here, the license details come from the regulator's public register instead. Readers who see a license claim in a review can compare it with that register row. Moon's terms also bar use from countries where a local gambling or financial-services license is needed and Moon lacks one.
The word license also appears in Section 13.2 of Moon's terms, with another meaning. There, Moon grants each user a limited, revocable right to access and use the services. The grant is non-exclusive and cannot be transferred. That user license depends on the user following the agreement, and it is not a gaming license. Under Section 20.1, Moon may amend the agreement at any time by posting revised terms with a new Last Updated date.
Sources: Anjouan licence register, Moon terms, Moon help center, Moon terms §3.2 (retrieved October 18, 2026)
How do you file a complaint with Moon.com?
You email Moon's complaints address. Moon's terms list complaints@moon.com as the contact for complaints. The same terms refer to Section 24 as the complaints section, and Section 6.5 points a user there when a withdrawal request is declined and the user wants that decision reviewed.
Withdrawal complaints have a separate first step. If a user believes a withdrawal was delayed or declined in error, the terms say to contact support@moon.com. Moon commits to look into the case and fix any mistake within a reasonable time. A decline under the withdrawal screening section does not, on its own, forfeit the account balance. The user may also send a new withdrawal request. Moon Legit's withdrawals page covers the screening rules in detail.
Moon's help center names other contacts for specific problems. A user who loses access to a two-factor authentication code should write to accountrecovery@moon.com from the email linked to the account. Moon then starts a recovery procedure for that code. Once two-factor authentication is active, Moon asks for the same extra check on withdrawals and other fund transfers. Where rakeback, a return of part of the fees paid, is not active on an account, the help center tells the user to contact Moon support.
Moon's terms treat one other route as off limits. Starting a chargeback or payment reversal on a deposit after betting with those funds counts as fraud under the terms. It is also a material breach of the agreement. Moon may then hold withdrawals until deposits fully clear, recover winnings tied to reversed deposits, and suspend or close the account. The terms add that Moon may tell payment firms, card networks and the authorities about chargeback abuse.
Sources: Moon terms, Moon terms §24, Moon help: lost two factor, Moon help: two factor authentication, Moon help: rakeback (retrieved October 18, 2026)
What happens if a Moon.com complaint is not resolved?
Moon.com sends unresolved disputes to arbitration. Moon's terms say any dispute that is not settled informally is finally decided by arbitration under the UNCITRAL Arbitration Rules. The terms set Moroni, in the Union of the Comoros, as the seat of that arbitration, and English as its language.
Comoros law governs Moon's terms, under a clause naming the Union of the Comoros. The governing-law clause covers any dispute or claim linked to the agreement, including claims outside contract. It applies Comoros law without using that country's conflict-of-laws principles. A user who accepts the terms accepts Comoros law as the law of the agreement. Moon's terms add that an invalid clause is changed only as far as needed to make it valid, while the rest stays in force.
An arbitration award under Moon's terms is final and binding on both sides. The terms say a court with jurisdiction can enforce the award. They name the New York Convention on foreign arbitral awards as one way to enforce it. The terms also state that the Union of the Comoros is a party to that convention. Moon Legit has not assessed how such an award would work in a given country.
Some parts of Moon's terms stay in force after an account ends. The terms say provisions meant by nature to survive termination still apply. They name Sections 15 through 18 and 21 through 23 among them. After an account closes, Moon says it will make reasonable efforts to help withdraw any remaining balance, subject to outstanding checks, legal holds or fees owed.
Sources: Moon terms (retrieved October 18, 2026)
Can Moon.com close an account or void a bet?
Yes, Moon's terms allow both. Moon may suspend, restrict or end an account without prior notice in several listed cases. Moon may also void, reverse, cancel or adjust a bet that it reasonably believes was settled at a clearly wrong price caused by a platform fault.
The listed grounds for closing an account are broad. They include a breach of the agreement and suspected fraud, money laundering or abuse of the platform's pricing. They also cover orders from a court or authority, and verification checks that Moon cannot complete. Section 4.8 adds a case where Moon has reasonable grounds to think a user may be a problem gambler who has not chosen self-exclusion. A final ground is any step Moon thinks is needed to protect itself, other users or the platform.
A clearly wrong price, in the terms, is one far from the market's prevailing price at that moment. The terms list causes such as system faults, latency, data-feed failure and wrong quotes. Moon may also void bets linked to manipulation or abuse of the platform. Where a bet is voided or adjusted, any payout or profit credited from it must be paid back on demand. Moon may take that amount from the account balance.
Moon's terms allow each person one account, unless Moon agrees in writing to more. Using a VPN, proxy server, false address or nominee to get around the country restrictions is a material breach. It may lead to immediate suspension or closure of the account. Where the law allows, it may also lead to loss of promotional funds under Section 10. Moon monitors betting with automated and manual surveillance tools. During an investigation, Moon may pause withdrawals and close open bets on the accounts involved.
Sources: Moon terms §4.8, Moon terms, Moon terms §10 (retrieved October 18, 2026)
How much can a user recover from Moon.com in a dispute?
Moon caps its liability to users. As of October 2026, Moon's terms limit its total liability to a user to the greater of the fees paid in the 3 months before the event, or USD 100. The cap covers claims in contract, tort or otherwise.
The cap has some exceptions under the terms. The terms keep full liability where negligence causes death or personal injury. Fraud and fraudulent misrepresentation also fall outside the cap. Any other liability that the law does not allow a company to exclude sits outside it too. The USD 100 figure can be paid as an equivalent in the supported currency in which the fees were paid.
Moon.com is not a trust company or a licensed custodian, according to its terms. The terms describe steps to keep user funds separate. They state that those steps do not promise full recovery of funds after insolvency, a security breach or another loss event. Users, for their part, agree to defend and cover Moon.com against claims and costs that come from their own breach, legal violations or use of the services.
Moon's terms also say nothing guarantees that a bet's in-play value or settlement will track its market price exactly. The terms let Moon manage the House's total exposure by changing leverage levels, wager limits and payout limits. Moon may also refuse a bet or, in extreme cases, close open bets under Section 7.4. Fees, under the terms, come out of the account balance or payouts automatically.
Sources: Moon terms, Moon terms §7.4 (retrieved October 18, 2026)
Who should not use Moon.com, whatever the reviews say?
People in Moon's prohibited countries, minors and self-excluded users must not use Moon.com. Section 3.2 of Moon's terms lists the prohibited countries. As of October 2026, users must also be at least 18, or older where local law sets a higher age for this kind of wagering.
The Section 3.2 list includes the United States, the United Kingdom, Australia, France, Germany, Spain, Italy and the Netherlands. It also names Brazil, Mexico, Argentina, Colombia, Peru, South Africa and Ontario. The terms extend the ban to any country under broad, country-wide sanctions. They also cover places where a local gambling or financial-services license is required and Moon does not hold one.
Moon's terms say no one may access or use the services from a prohibited jurisdiction. Moon may use IP-address checks, geolocation data, device fingerprinting and VPN or proxy detection to block such access. A Prohibited Person, in the terms, includes anyone on a sanctions or watch list, and anyone located in or a national of a prohibited jurisdiction. The definition also covers anyone barred by applicable law from services of this kind.
Moon's terms let a user request self-exclusion for a chosen period of at least 6 months, or permanently. Each user must also confirm, on an ongoing basis, that they are not self-excluded from Moon. Users must have full legal capacity to accept the agreement, and their use must be lawful under the laws that apply to them. A person acting for a legal entity must have authority to bind it, under Section 1.5.
Sources: Moon terms §3.2, Moon terms (retrieved October 18, 2026)
What we could not verify
Moon Legit could not verify any Trustpilot or Scamadviser rating for Moon.com, and records none here. The checks behind this review cover Moon's own documents and one public license register. No one at Moon Legit used a Moon account, so account behavior, payout speed and support quality remain untested.
Moon Legit read 26 Moon pages on 2026-10-18: 23 English help center articles and 3 other moon.com pages. None of those pages gives a gaming license number. The same set has no mention of a welcome bonus, sign-up bonus or deposit bonus. Section 8.5 of the terms permits periodic holding fees on open bets. No page in the set gives a holding-fee rate or a charging interval.
Several things remain outside what Moon Legit can confirm. Moon Legit did not open an account, place a bet, or deposit or withdraw funds. Nor did it contact Moon's support or complaints teams, so complaint response times are unknown. Moon sets the review threshold for enhanced withdrawal screening itself and can change it. The Section 6.5 screening rules describe what Moon may do with a withdrawal, not how often it does so.
Every finding here reflects the documents as they stood on that date. The Anjouan register row was checked on the same day and shows an expiry of January 30, 2027. Moon's terms allow changes at any time, shown by a new Last Updated date on the posted version. Readers should check the current terms and the register before relying on any review, on any site.
Sources: Moon help center, Moon terms §8.5, Moon terms, Anjouan licence register (retrieved October 18, 2026)
Check it yourself
- Open Moon's terms of service and read Section 1.1 to confirm the operator name and registration number you would contract with. Moon terms
- Search the Anjouan gaming regulator's public license register for moon.com and compare the status and expiry date you see with any review. Anjouan licence register
- Find the complaints email address in Moon's terms and save it before you deposit. Moon terms
- Read Section 3.2 of Moon's terms and check that your country is not on the prohibited list. Moon terms §3.2
- Read the arbitration clause in Moon's terms so you know which rules apply to a dispute you might raise. Moon terms
Questions
Who owns Moon.com?
Moon International Limited. Section 1.1 of Moon's terms gives its registration number as 16151, with incorporation in the Union of the Comoros.
Sources: Moon terms (retrieved October 18, 2026)
How do I complain to Moon.com?
By email to complaints@moon.com. Moon's terms give that address as the contact for complaints.
Sources: Moon terms (retrieved October 18, 2026)
Is Moon.com licensed?
Yes, on the Anjouan register. As of October 2026, the Anjouan gaming regulator's public register shows a valid license for Moon International Ltd, expiring January 30, 2027.
Sources: Anjouan licence register (retrieved October 18, 2026)
Who takes the other side of a Moon.com bet?
Moon itself. The terms name Moon.com as the House, the counterparty on every bet.
Sources: Moon terms (retrieved October 18, 2026)
Can Moon.com refuse a withdrawal?
Yes. The terms let Moon delay, restrict or refuse one where it suspects fraud or a breach, or where the law or an authority requires it.
Sources: Moon terms (retrieved October 18, 2026)
Where are Moon.com disputes decided?
In arbitration seated in Moroni. Moon's terms name Moroni, Union of the Comoros, as the seat.
Sources: Moon terms (retrieved October 18, 2026)
Can you lose more than your wager on Moon.com?
No. Section 8.6 of Moon's terms limits the maximum loss on any bet to the wager.
Sources: Moon terms (retrieved October 18, 2026)
Which countries does Moon.com exclude?
Those listed in Section 3.2. The list in Moon's terms includes the United States and the United Kingdom, along with countries under broad sanctions.
Sources: Moon terms §3.2 (retrieved October 18, 2026)
Code ACES: rakeback for affiliate sign-ups.
Sources
Every number in this article comes from one of these records. Each record quotes the document it came from and the date we retrieved it.
Moon terms
Moon.com is operated by Moon International Limited, incorporated in the Union of the Comoros with registration number 16151 and a registered office in Hamchako, Mutsamudu, Anjouan.
1.1 These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Player," "you," or "your") and Moon International Limited, a company incorporated under the laws of the Union of the Comoros with registration number 16151, having its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros (together with its affiliates, "Moon," "Moon.com," the "House," the "Company," "we," "us," or "our").
Moon International Limited
Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros
Moon.com is the principal counterparty (the House) to every bet: it pays winning payouts and keeps losing wagers.
Moon.com acts as the House: the principal counterparty to every Bet placed on the Platform.
When a Bet settles in your favour, Moon pays your Payout; when it settles against you, Moon retains your Wager.
Moon.com provides an online platform on which Users may place Bets, the value and Payout of which are linked to the price movement of a Market.
1.4 You confirm that you are entering into this Agreement as principal, for your own account, and not as agent, nominee, or representative of any other person, unless you have disclosed such capacity to us in advance and we have agreed to it in writing.
Nothing in this Agreement creates an agency, partnership, joint venture, or employment relationship between you and Moon.com, and this Agreement does not confer any rights on any third party.
27.1 This Agreement, together with any policy referenced in it, constitutes the entire agreement between you and Moon.com regarding the Services and supersedes all prior agreements and understandings, whether oral or written.
Section 8.5 of the terms says open bets may be subject to periodic holding fees as described in product specifications that may change.
8.5 Holding Fees Bets kept open may be subject to periodic holding fees, calculated and charged as described in the applicable product specifications published on the Platform, which may be amended from time to time.
Moon's terms describe the service as an entertainment and gaming product for recreational use.
The Services are entertainment and gaming products offered for recreational use.
Moon's terms say the service is not an investment, trading, brokerage or financial advisory service and offers no spot trading.
They are not, and must not be treated as, an investment, trading, brokerage, or financial advisory service, and the Platform does not offer spot trading or any means of buying, selling, or holding a digital asset.
"Bet" means a wager placed on the Platform on the price movement of a Market, with the Wager and Leverage selected by you, whose Payout is determined by that price movement in accordance with Section 8.
Moon's terms say the maximum loss on a bet is limited to the wager.
Your maximum loss on any Bet is always limited to your Wager, as described in Section 8.6.
"Payout" means the amount payable to you on settlement or closure of a Bet, calculated in accordance with Section 8.
Section 3.2 of Moon's terms lists prohibited jurisdictions, and also excludes any sanctioned country and any country that requires a local gambling or financial-services licence that Moon does not hold.
3.2 Prohibited Jurisdictions The Services are not directed at, offered to, or intended for use by any person who is a citizen or resident of, incorporated in, or physically located or established in, Afghanistan, Argentina, Austria, Australia, Belgium, Brazil, Cayman Islands, Colombia, Croatia, Cuba, Curaçao, Czech Republic, Cyprus, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Israel, Italy, Liberia, Libya, Lithuania, Malta, Mexico, Netherlands, North Korea, Ontario, Peru, Poland, Portugal, Serbia, Slovakia, South Africa, South Sudan, Spain, Sudan, Syria, Sweden, United Kingdom, United States, Zimbabwe or any other country or territory that (i) is the target of comprehensive, country-wide sanctions administered by a Sanctions Authority, or (ii) requires a local gambling, gaming, wagering, or financial-services licence or authorisation for the provision of Bets of the kind offered on the Platform, which we do not hold (each, a "Prohibited Jurisdiction"). You must not access or use the Services from a Prohibited Jurisdiction.
13.2 Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose.
20.1 We may amend this Agreement at any time by posting the revised Terms on the Platform, with the "Last Updated" date reflecting the change.
Moon lists a complaints email address in its terms.
Complaints: complaints@moon.com
(c) A decision to decline a withdrawal request under this Section does not, by itself, result in forfeiture of your Account balance, and you may submit a new withdrawal request or seek review of the decision through Section 24 (Complaints).
6.5 Withdrawal Screening and Verification
If you believe a withdrawal has been delayed or declined in error, contact support@moon.com , and we will investigate and correct any error as soon as reasonably practicable.
Initiating a chargeback, payment reversal, or similar repudiation of a deposit after using the deposited funds to place Bets is treated as fraud and a material breach of this Agreement.
We may: (a) withhold withdrawals until deposits have fully cleared and are no longer capable of being reversed; (b) recover, including by deduction from your Account balance, any winnings paid out against deposits that are subsequently reversed; (c) suspend or close your Account; and (d) report chargeback abuse to payment providers, card schemes, and relevant authorities.
Disputes that are not resolved informally go to arbitration under the UNCITRAL Arbitration Rules.
Any dispute, controversy, or claim arising out of or relating to this Agreement, the Services, or any breach thereof, that is not resolved informally, shall be finally resolved by arbitration administered under the UNCITRAL Arbitration Rules.
The seat of arbitration is Moroni, Union of the Comoros.
The seat of arbitration shall be Moroni, Union of the Comoros.
The language of the arbitration shall be English.
The terms are governed by the laws of the Union of the Comoros.
This Agreement, and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Union of the Comoros, without regard to its conflict-of-laws principles.
If any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
The award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction, including under the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards, to which the Union of the Comoros is a party.
Provisions of this Agreement that by their nature should survive termination, including Sections 15 through 18 and 21 through 23, will survive.
We will use reasonable efforts to facilitate the withdrawal of any remaining balance, subject to completion of any outstanding verification, legal holds, or fees owed.
We may suspend, restrict, or terminate your Account or your access to the Services, in whole or in part, immediately and without prior notice, if: (a) you breach this Agreement; (b) we suspect fraud, money laundering, abuse of the Platform's pricing or integrity, or other illegal activity; (c) required to do so by a competent authority, court order, or applicable law; (d) we are unable to complete verification checks to our satisfaction; (e) we have reasonable grounds under Section 4.8 to believe you are a problem gambler who has not self-excluded; or (f) we reasonably believe such action is necessary to protect Moon.com, other Users, or the integrity of the Platform.
We may void ab initio, reverse, cancel, adjust, or refuse to settle any Bet (in whole or in part) that we reasonably believe was opened, modified, closed, or settled at a price that was manifestly erroneous — that is, materially away from the prevailing price of the Market at the relevant time — as a result of a system malfunction, latency, data-feed failure or interruption, mispublication of a quote, or any other Platform-related issue ("Erroneous Price"), or that resulted from manipulation or abusive use of the Platform, or that would violate applicable law or this Agreement.
Where a Bet is voided or adjusted under this Section, any Payout, profit, or balance credited in connection with it is repayable on demand and may be deducted from your Account.
Each person may hold only one Moon account unless Moon authorises otherwise in writing.
You may register and maintain only one Account, unless we expressly authorize otherwise in writing.
Any attempt to circumvent these restrictions, including through the use of a VPN, proxy server, false address, or nominee, is a material breach of this Agreement and may result in immediate suspension or closure of your Account and, where permitted by applicable law, forfeiture of any promotional funds in accordance with Section 10.
We monitor Betting activity using automated and manual surveillance tools, and reserve the right to investigate any activity we reasonably suspect breaches this Agreement.
During an investigation, we may pause withdrawals from, and close open Bets on, the Account(s) concerned.
To the fullest extent permitted by law, our aggregate liability to you for any claim arising out of or relating to this Agreement, whether in contract, tort, or otherwise, shall not exceed the greater of (a) the total fees paid by you to Moon.com in the three (3) months preceding the event giving rise to the claim, or (b) USD 100 (or the equivalent in the Supported Currency in which fees were paid).
Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Moon's terms say Moon.com is not a trust company or licensed custodian, and that its fund-separation measures do not guarantee full recovery after insolvency or a security breach.
Moon.com is not a trust company or licensed custodian, and these measures do not guarantee full recovery of funds in the event of insolvency, security breach, or other loss event.
You agree to defend, indemnify, and hold harmless Moon.com, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of this Agreement; (b) your violation of any law or any third-party right; or (c) your use of the Services.
Nothing in this Agreement guarantees that the in-play value or settlement of a Bet will track the price of its Market without deviation.
We may manage the House’s aggregate exposure at our discretion, including by adjusting the Leverage levels, Wager limits, and Payout limits available for any Market, declining to accept any Bet, or, in extreme circumstances, closing open Bets in accordance with Section 7.4.
Fees will be deducted automatically from your Account balance or Payouts.
Users must be at least 18, or older where local law sets a higher minimum age.
To use the Services, you represent and warrant on an ongoing basis that: (a) you are at least 18 years of age, or the minimum age at which use of a wagering or gaming product of this kind is lawful in your jurisdiction, whichever is higher; (b) you have full legal capacity and authority to enter into this Agreement; (c) you are not a Prohibited Person; (d) your access to and use of the Services is lawful under the laws applicable to you; and (e) you are not currently self-excluded from the Platform, and are not, to your knowledge, self-excluded from any other gaming or wagering product operated by us.
You must not access or use the Services from a Prohibited Jurisdiction.
We may use IP-address detection, geolocation data, device fingerprinting, VPN and proxy-detection tools, and other technical and manual measures to identify and prevent access from Prohibited Jurisdictions and by Prohibited Persons.
You represent and warrant that you are not, and are not owned or controlled by, or acting on behalf of, any person who: (a) is named on a sanctions, denied-persons, or watch list maintained by a Sanctions Authority; (b) is located in, incorporated in, or a national of a Prohibited Jurisdiction; or (c) is otherwise prohibited from using services of this kind under applicable law (a "Prohibited Person").
Users can request self-exclusion for a set period of at least six months or permanently.
(b) You may request self-exclusion from the Services for a period you specify (minimum six (6) months) or permanently.
1.5 If you are accessing the Services on behalf of a legal entity, you represent that you have the authority to bind that entity to this Agreement, in which case "you" and "your" refer to that entity.
Withdrawals at or above a threshold that Moon sets receive enhanced screening.
Withdrawal requests at or above a threshold amount determined by us from time to time (the "Review Threshold") will be assessed against criteria that we determine from time to time, using automated tools, including artificial-intelligence-assisted analysis of your Betting and wagering history and Account activity, before being released.
We may delay, restrict, or refuse a withdrawal where we suspect fraud or a breach of this Agreement, where required by law, or where compelled by a competent authority, court order, or law enforcement request.
Anjouan licence register
The public licence register of the Anjouan gaming regulator (anjouangaming.com) lists Moon International Ltd with licence number ALSI-202601063-FI2, status valid, type b2c, issued 2026-01-31, expiry 2027-01-30, for the domain moon.com.
anjouangaming.com licence register: company "Moon International Ltd", licence number ALSI-202601063-FI2, status "valid", type "b2c", issued 2026-01-31, expiry 2027-01-30, domains "moon.com".
Moon help center
None of the 26 Moon pages retrieved on 2026-10-18 (23 English help-centre articles and 3 other moon.com pages) mention MoonPay or Pay with Moon.
None of the 26 Moon pages retrieved on 2026-10-18 (23 English help-centre articles and 3 other moon.com pages) mention a gaming licence number.
None of the 26 Moon pages retrieved on 2026-10-18 (23 English help-centre articles and 3 other moon.com pages) mention a welcome bonus, sign-up bonus or deposit bonus.
None of the 26 Moon pages retrieved on 2026-10-18 (23 English help-centre articles and 3 other moon.com pages) mention a holding-fee rate or charging interval.
Moon help: account and KYC
Moon accepts cryptocurrency deposits only.
At this time, Moon only supports cryptocurrency deposits.
Identity verification (KYC) must be submitted before a deposit.
KYC must be submitted before you can make a deposit
KYC approval is required before a withdrawal.
KYC approval is required before you can withdraw funds from your account
Moon help: does moon have
Moon has no native mobile app.
Moon does not currently offer a native mobile app.
Moon can be added to a phone's home screen as a progressive web app.
Once added to your home screen, Moon will function as a Progressive Web App (PWA) , allowing you to launch and use it similarly to a native app.
Moon help: fees
Moon charges a 1% opening fee when a bet is opened.
A 1% Opening Fee is charged when a new bet is opened.
The opening fee is calculated on the wager, not on the leveraged exposure.
This fee is calculated solely on your wager amount - the amount of capital you commit to the bet and is not calculated on your total leveraged exposure.
A performance fee applies to realised profit, with a minimum of 10% of that profit.
The Performance Fee is calculated on the realized profit generated by a bet and is subject to a minimum fee of 10% of realized profits.
No performance fee is charged on losing bets.
Moon help: leverage
Moon offers leverage of up to 1000x.
On Moon, you can choose up to 1000x leverage .
Moon's leverage guide gives the example that a $100 wager at 1000x controls a $100,000 position.
This means your $100 can control a $100,000 position.
Moon's leverage guide says a 0.1% move against you at 1000x is enough to lose the entire wager.
Markets can be volatile - a 0.1% move against you at 1000x is enough to lose your entire wager.
Moon's leverage guide says a position is liquidated the moment it has lost an amount equal to the original wager.
Key rule on Moon: Your position is liquidated the moment it has lost an amount equal to your original wager.
Moon's leverage guide says the max loss price is shown before a bet is confirmed.
Clear, transparent numbers - Max loss price is shown before you confirm any bet.
Moon help: using play money
Play money needs no real funds.
No real funds are required to use Play Money.
The play-money balance can be topped up to $100,000.
If you run out of Play Money, you can easily top up your balance back to $100,000 and continue playing.
Moon help: lost two factor
Users who lose 2FA access contact a dedicated account-recovery address from the email linked to the account.
If you lost access to your 2FA code, please contact us from the email linked to your account to accountrecovery@moon.com , and we will initiate a 2FA recovery procedure.
Moon help: two factor authentication
With 2FA set up, the extra security step also applies to withdrawals and other ways of sending funds.
When you have setup 2FA on your account, this also extends the additional security step to withdrawals, and any other protocol which you can use to send funds, primarily for your own protection.
Moon help: rakeback
If rakeback is not activated, users can contact Moon support.
If that is not the case, you can contact our Support team and we'll help you further.
Once Moon activates rakeback on an account, it returns 3.5% of the fees paid.
If we activate it for your account, you will get 3.5% of the Fees you pay back.