Moon.com Withdrawals: KYC, Screening and Crypto Rules
Short answer
Documented, with gaps: withdrawals need KYC approval and pass screening, and Moon alone sets the review threshold.
Moon.com releases a withdrawal only after KYC approval, and each request passes identity and anti-money laundering checks. The largest gap in Moon's documents is the Review Threshold, the withdrawal amount that triggers extra screening, which Moon sets and can change without stating a figure. Minors and anyone in a country on Moon's prohibited list must not use the service.
Moon.com is a crypto-funded betting site where users stake a wager on whether a market price rises or falls, with Moon taking the other side of every bet, run by Moon International Limited.
Key facts
| Item | What Moon's documents say | Source |
|---|---|---|
| Operator | Moon International Limited | Moon terms |
| Licence | Valid on Anjouan register, as of October 2026 | Anjouan licence register |
| Counterparty | Moon, as the House | Moon terms |
| Withdrawals | Only after KYC approval | Moon help: account and KYC |
| Restricted countries | Section 3.2 list plus sanctioned states | Moon terms §3.2 |
| Deposits | Cryptocurrency only | Moon help: account and KYC |
| Review threshold | Amount set by Moon | Moon terms |
| Custody | Not a licensed custodian | Moon terms |
Code ACES: rakeback for affiliate sign-ups.
Moon's help center says accounts opened through an affiliate normally get rakeback switched on: 3.5% of the fees you pay comes back.
How do withdrawals work on Moon.com?
Moon.com treats every withdrawal as a request that must clear several checks. As of October 2026, Moon's terms attach identity verification, AML/CTF checks, minimum and maximum limits, network fees and processing times to each request. AML/CTF means anti-money laundering and counter-terrorist financing. Moon publishes the limits and times on the Platform.
The terms define the assets that can move in or out of an account as Supported Currencies. That definition covers cryptocurrencies and, where Moon has enabled them, fiat currencies. The list itself is published on the Platform, and the definition refers readers there. Withdrawals and deposits both rely on the same definition. A coin missing from the published list falls outside the currencies the terms recognize for an account.
Withdrawal fees are named in the fee clause of Moon's terms. That clause lists the Performance Fee, betting fees, holding fees, withdrawal fees and any other charges in the Fee Schedule published on the Platform. Moon can amend that schedule from time to time. Holding fees are periodic charges that the terms allow on bets kept open. Fees are taken automatically from the account balance or from payouts, according to the terms.
Moon places these rules in a part of its terms titled Deposits, Withdrawals and Custody of Funds. A note inside that part sends readers on to Section 6.5, headed Withdrawal Screening and Verification. Section 6.5 holds the screening steps for requests at or above a set amount. The general withdrawal rules and the screening rules sit in separate clauses of the same document.
Sources: Moon terms, Moon terms §8.5, Moon terms §6.5 (retrieved October 18, 2026)
Does Moon.com require KYC before a withdrawal?
Yes, Moon.com requires approved identity checks before any withdrawal. Moon's help center states that KYC approval must come before funds can leave an account. KYC stands for know-your-customer, the identity procedures that Section 4 of Moon's terms describes. Section 4.3 of the terms is headed Identity Verification.
Moon can request several kinds of evidence, not just an identity document. Section 4 says that, in line with AML/CTF laws, Moon may require proof of identity and proof of address. On a risk-sensitive basis, Moon may also ask for evidence of the source of funds or the source of wealth. The terms allow these requests at onboarding or at any later time. The heading for this part reads Account Registration, Verification and Security.
Moon's help center explains which documents it accepts. Separate articles list acceptable proof of identity and acceptable proof of address. Another article covers proof of source of income. That article says an accepted statement must show regular deposits and withdrawals over time, usually 3 to 6 months. Where gambling winnings are the source, it asks for a receipt of winnings plus a document, such as a bank statement, showing where the original deposit came from.
The help center article on identity documents links to a page where a user can update an existing verification. Moon's terms add that Moon may keep account information and transaction records for as long as AML/CTF and other laws require. Account closure does not end that retention, according to the same clause. Moon's terms also bar use from a list of prohibited jurisdictions, which Moon Legit covers on its restricted countries page.
Sources: Moon help: account and KYC, Moon terms §4, Moon terms, Moon help: proof of identity, Moon help: proof of address, Moon help: proof of source, Moon terms §3.2 (retrieved October 18, 2026)
Code ACES: rakeback for affiliate sign-ups.
What is the Moon.com withdrawal Review Threshold?
The Review Threshold is a withdrawal amount that Moon sets and can change from time to time. Moon's terms say requests at or above it are assessed against Moon's own criteria before release. Automated tools carry out the assessment, including AI-assisted analysis of the user's betting history and account activity.
Section 6.5 of the terms explains why the screening exists. Moon says it applies enhanced screening to protect the Platform and other users from the practices in Section 12, which covers prohibited uses and platform integrity. The terms name Automated Play in Section 12.2, Opposing Bets in Section 12.3 and Promotion abuse in Section 12.5. Opposing Bets means deliberately placing bets on opposite sides across multiple accounts to guarantee an outcome or remove downside risk.
After the assessment, Moon has discretion over the outcome. Under Section 6.5, it may approve and process the withdrawal. It may instead refer the request for manual review, and processing may be delayed for a reasonable period while the review runs. Moon may also decline the specific request where its assessment shows a material risk that the user's betting breached Section 12 or another part of the agreement.
The terms give no figure for the Review Threshold. They say Moon determines the amount, and the assessment criteria, from time to time. A user cannot work out from the terms whether a given request will reach manual review. The screening clause offers no time limit for that review beyond the phrase reasonable period. Both the trigger amount and the criteria stay within Moon's discretion.
Sources: Moon terms, Moon terms §12 (retrieved October 18, 2026)
Can Moon.com delay or refuse a withdrawal?
Yes, Moon.com can delay, restrict or refuse a withdrawal in set cases. Moon's terms allow this when Moon suspects fraud or a breach of the agreement. The same power applies where the law requires it, or where a competent authority, a court order or a law enforcement request compels Moon to act.
Investigations can freeze an account's outgoing funds. The terms say that, during an investigation, Moon may pause withdrawals from the accounts concerned. Moon may also close open bets on those accounts while the investigation runs. The clause sets no end date for the pause, and it applies to each account concerned. Deposits not connected to a breach go back to the user where the law allows Moon to return them.
A chargeback is a reversal of a payment by the payer. Moon's terms treat a chargeback or similar reversal of a deposit, made after the funds were used to bet, as fraud and a material breach. In that case Moon may withhold withdrawals until deposits have fully cleared and can no longer be reversed. Moon may also deduct from the balance any winnings paid against a reversed deposit. The terms further allow suspension or closure of the account and a report to payment providers, card schemes and authorities.
Where the law requires it, Moon may collect and pass on originator and beneficiary details for transfers above applicable thresholds. The same clause lets Moon screen withdrawal addresses with blockchain analytics tools. A withdrawal address is the external wallet that receives the funds. Moon's terms also require each user to warrant that deposited funds come from lawful sources. The user also promises not to use the service to launder money, finance terrorism or support other illegal activity.
Sources: Moon terms (retrieved October 18, 2026)
What happens if Moon declines a withdrawal?
A declined withdrawal on Moon.com does not, by itself, cost the user the account balance. Section 6.5 of Moon's terms says a decline under the screening clause causes no forfeiture on its own. The user may file a fresh withdrawal request or seek a review through Section 24, the complaints section.
Moon's terms give a direct route for suspected mistakes. A user who believes a withdrawal was delayed or declined in error can write to support@moon.com. Moon says it will investigate and correct any error as soon as reasonably practicable. The clause gives no fixed deadline for that work. Moon Legit did not contact this address and cannot report how quickly it answers.
Formal complaints have their own address in Moon's terms: complaints@moon.com. The screening clause sends users who want a review of a declined withdrawal to Section 24, the complaints section. That review route sits next to the user's right to submit a new withdrawal request. The terms present the new request and the review as separate options. The complaints address differs from the support address, which handles suspected errors.
Moon's terms send disputes that are not resolved informally to arbitration. The UNCITRAL Arbitration Rules apply to that process. The seat of arbitration is Moroni, in the Union of the Comoros. Comoros law governs the agreement and any claim connected with it, without regard to conflict-of-laws principles. A withdrawal dispute that informal steps do not settle falls within this clause, which covers any claim relating to the Services.
Sources: Moon terms, Moon terms §24 (retrieved October 18, 2026)
How do deposits work on Moon.com?
Moon.com takes cryptocurrency deposits only, according to Moon's help center. A user must verify an email address and submit KYC before the first deposit. Moon's terms define Supported Currencies to include fiat currencies where Moon enables them. The help center still names crypto as the only deposit method at this time.
The help center lists the deposit steps in order. A user opens the Wallet or Deposit section. Next comes the choice of cryptocurrency to deposit. The user then copies the deposit address shown. Once Moon has received the deposit, the account is ready for a first bet. Moon's guide to placing a bet repeats the full sequence: create the account, verify the email, submit KYC and make the first deposit.
Moon credits a deposit only after the blockchain network has confirmed it. Moon's terms say the deposit needs the required number of confirmations on the relevant network, or receipt of cleared funds where that applies. Where a deposit has not shown up, the help center asks users to find the transaction hash first. A transaction hash is the reference code of a blockchain transfer, and Moon's support team will most likely ask for it.
Moon's terms put the risk of deposited money on the user. A clause written in capital letters says the use of the service, and any funds deposited or wagered, are entirely at the user's own risk. The terms describe the service as an entertainment and gaming product for recreational use. They also say it is not an investment, trading, brokerage or financial advisory service.
Sources: Moon help: account and KYC, Moon terms, Moon help: placing your first, Moon help: how to find (retrieved October 18, 2026)
Do promotions affect Moon.com withdrawals?
Promotional funds on Moon.com must meet a wagering requirement before withdrawal. Section 10.2 of Moon's terms says such funds, and any winnings from them, must be used to place and settle bets a specified number of times. Only after that does the resulting balance become eligible for withdrawal, unless the specific promotion terms say otherwise.
Promotions carry other limits in the same part of the terms. Section 10.4 says promotions have no cash value except where the terms expressly say so. Moon may also withdraw or change a promotion at any time before it is credited to the account. After crediting, the wagering requirement in Section 10.2 decides when the resulting balance can leave the account.
Section 12.5 of Moon's terms names promotion abuse as a prohibited use. The banned conduct includes depositing only or mainly to extract promotional value. It also includes claiming a promotion across multiple accounts or together with other users. Structuring bets, such as low-risk, offsetting or matched play, purely to meet a wagering requirement or to cash out promotional funds is also banned. The clause applies without limiting Section 10.
Money credited by mistake or through a breach can be taken back. Where Moon voids or adjusts a bet, any payout, profit or balance credited from it is repayable on demand and may be deducted from the account. The terms also keep Moon's rights to reclaim payouts, winnings or promotional value paid in error or obtained in breach, under Sections 7.3, 10 and 12. Moon Legit explains referral codes on a separate page.
Sources: Moon terms, Moon terms §12, Moon terms §10 (retrieved October 18, 2026)
Is money held on Moon.com protected?
Money held on Moon.com carries no guarantee of full recovery, according to Moon's terms. The terms say Moon.com is neither a trust company nor a licensed custodian. Moon's measures for keeping funds separate do not guarantee full recovery after insolvency, a security breach or another loss event, the terms add.
Moon.com does not hold any underlying asset for its users. The terms say the Platform offers bets on price movements only, with no purchase, sale, custody or transfer of the asset behind a market. In Moon's terms, the House is Moon itself, standing as principal counterparty on each bet. Payouts on winning bets come from Moon, and Moon keeps the wager on a losing bet.
When an account closes, Moon's terms still deal with the money left in it. Moon says it will use reasonable efforts to help the user withdraw any remaining balance. That help is subject to completing any outstanding verification. Legal holds and fees still owed can also stand in the way of the final withdrawal. The clause promises effort, not a set date for the payout.
Two-factor authentication is an extra security step that Moon supports through an authenticator app. Once it is set up, Moon's help center says the extra step also applies to withdrawals and any other way of sending funds. Moon describes that extension as mainly for the user's own protection. Moon Legit covers passkeys, account recovery and other controls on its security page. The operator, Moon International Limited, is reviewed on Moon Legit's page about whether Moon.com is legit.
Sources: Moon terms, Moon help: security features on, Moon help: two factor authentication, Moon help: lost two factor (retrieved October 18, 2026)
What we could not verify about Moon.com withdrawals
Moon Legit could not verify how Moon.com handles withdrawals in a live account. Nobody at Moon Legit used a Moon account for this article, so payout speed, support quality and real screening outcomes stay untested. The findings rest on 26 Moon pages retrieved on 2026-10-18: 23 English help center articles and 3 other moon.com pages.
The terms name minimum and maximum withdrawal limits, network fees and processing times, but they point to figures published on the Platform. Moon Legit did not record those figures. Nobody checked how long a withdrawal takes from request to arrival in an external wallet. Nobody checked whether network fees are passed on at cost or with a margin. The size of any withdrawal fee is also unconfirmed.
The Review Threshold amount remains unknown. Moon's terms leave both the amount and the assessment criteria to Moon, and both can change. Moon Legit cannot say how often requests go to manual review or how long a reasonable period lasts. The rate at which Moon declines screened requests is also unknown, as is the share of declines that users later overturn through a complaint.
Holding fees are another open point for balances. Section 8.5 of Moon's terms says bets kept open may face periodic holding fees, charged as set out in product specifications that may change. Moon's documents do not mention a holding-fee rate or a charging interval. Moon Legit cannot say how much an open bet costs to hold before the balance is withdrawn.
Sources: Moon help center, Moon terms §8.5, Moon terms, Moon terms §12 (retrieved October 18, 2026)
Check it yourself
- Read Section 6.5 of Moon's terms of service to see how Moon screens withdrawal requests. Moon terms
- Open Moon's help center article on creating and verifying an account and find the line that ties withdrawals to KYC approval. Moon help: account and KYC
- Search the Anjouan gaming regulator's public license register for Moon International Ltd and read the status and expiry date in that row. Anjouan licence register
- Check Section 3.2 of Moon's terms to see whether your country is on the prohibited list. Moon terms §3.2
- Read the custody wording in Moon's terms, where Moon says it is not a trust company or licensed custodian. Moon terms
Questions
How long does a Moon.com withdrawal take?
The terms give no figure. Each request is subject to the processing times Moon publishes on the Platform, according to its terms.
Sources: Moon terms (retrieved October 18, 2026)
Can I deposit with a bank card on Moon.com?
No, crypto only. Moon's help center says the platform supports only cryptocurrency deposits at this time.
Sources: Moon help: account and KYC (retrieved October 18, 2026)
Why has my Moon.com deposit not arrived?
Check the network confirmations first. Moon credits deposits only once the blockchain has given the required confirmations or the funds have cleared.
Sources: Moon terms (retrieved October 18, 2026)
Does Moon.com charge a withdrawal fee?
The terms allow one. Withdrawal fees appear among the charges users agree to pay under the Fee Schedule on the Platform.
Sources: Moon terms (retrieved October 18, 2026)
Can Moon.com freeze my withdrawal?
Yes, during an investigation. Moon's terms let it pause withdrawals from any account that an investigation concerns.
Sources: Moon terms (retrieved October 18, 2026)
Do I lose my balance if Moon.com declines a withdrawal?
No, not by itself. A decline under the screening clause causes no forfeiture on its own, and a new request is allowed.
Sources: Moon terms §24 (retrieved October 18, 2026)
Is my money safe if Moon.com goes bust?
Not guaranteed. Moon's terms state that its fund-separation steps do not ensure full recovery after insolvency.
Sources: Moon terms (retrieved October 18, 2026)
Does Moon.com check the wallet I withdraw to?
Yes, where law requires. The terms let Moon run blockchain analytics screening on withdrawal addresses.
Sources: Moon terms (retrieved October 18, 2026)
Code ACES: rakeback for affiliate sign-ups.
Sources
Every number in this article comes from one of these records. Each record quotes the document it came from and the date we retrieved it.
Moon terms
Withdrawals are subject to identity verification, AML/CTF checks, limits, network fees and processing times.
Withdrawal requests are subject to identity verification, AML/CTF checks, minimum and maximum limits, network fees, and processing times as published on the Platform.
"AML/CTF Laws" means applicable anti-money laundering and counter-terrorist financing laws, regulations, and guidance.
"Supported Currencies" means the cryptocurrencies and, where enabled, fiat currencies that may be deposited to, or withdrawn from, an Account, as published on the Platform.
You agree to pay all fees applicable to your use of the Services, including the Performance Fee, Betting fees, holding fees, withdrawal fees, and any other charges set out in the Fee Schedule published on the Platform, as amended from time to time.
Section 8.5 of the terms says open bets may be subject to periodic holding fees as described in product specifications that may change.
8.5 Holding Fees Bets kept open may be subject to periodic holding fees, calculated and charged as described in the applicable product specifications published on the Platform, which may be amended from time to time.
Fees will be deducted automatically from your Account balance or Payouts.
Deposits, Withdrawals and Custody of Funds
See also Section 6.5 (Withdrawal Screening and Verification).
6.5 Withdrawal Screening and Verification
Withdrawals at or above a threshold that Moon sets receive enhanced screening.
Withdrawal requests at or above a threshold amount determined by us from time to time (the "Review Threshold") will be assessed against criteria that we determine from time to time, using automated tools, including artificial-intelligence-assisted analysis of your Betting and wagering history and Account activity, before being released.
"KYC" means our know-your-customer identity verification procedures described in Section 4.
4.3 Identity Verification
Account Registration, Verification (KYC/AML) and Security
In accordance with applicable AML/CTF Laws, we may require you to provide proof of identity, proof of address, and, on a risk-sensitive basis, evidence of the source of your funds or source of wealth, at onboarding or at any later time.
We may retain your information and transaction records for the period required by applicable AML/CTF and other laws, even after Account closure.
Section 3.2 of Moon's terms lists prohibited jurisdictions, and also excludes any sanctioned country and any country that requires a local gambling or financial-services licence that Moon does not hold.
3.2 Prohibited Jurisdictions The Services are not directed at, offered to, or intended for use by any person who is a citizen or resident of, incorporated in, or physically located or established in, Afghanistan, Argentina, Austria, Australia, Belgium, Brazil, Cayman Islands, Colombia, Croatia, Cuba, Curaçao, Czech Republic, Cyprus, Democratic Republic of the Congo, Denmark, France, Germany, Greece, Iran, Iraq, Israel, Italy, Liberia, Libya, Lithuania, Malta, Mexico, Netherlands, North Korea, Ontario, Peru, Poland, Portugal, Serbia, Slovakia, South Africa, South Sudan, Spain, Sudan, Syria, Sweden, United Kingdom, United States, Zimbabwe or any other country or territory that (i) is the target of comprehensive, country-wide sanctions administered by a Sanctions Authority, or (ii) requires a local gambling, gaming, wagering, or financial-services licence or authorisation for the provision of Bets of the kind offered on the Platform, which we do not hold (each, a "Prohibited Jurisdiction"). You must not access or use the Services from a Prohibited Jurisdiction.
(a) To protect the Platform and other Users from the practices described in Section 12 (Prohibited Uses and Platform Integrity), including Automated Play (Section 12.2), Opposing Bets (Section 12.3), and Promotion abuse (Section 12.5), we apply enhanced screening to withdrawal requests.
Deliberately placing opposing Bets on the same or related Markets across more than one Account — whether Accounts controlled by you or in coordination with others, and irrespective of how those Accounts have been funded — in order to guarantee an outcome, eliminate downside risk, or exploit the Platform's Payout structure or pricing mechanics, is prohibited.
(b) Following such assessment, we may, in our sole discretion: (i) approve and process the withdrawal; (ii) refer the withdrawal for manual review, during which processing may be delayed for a reasonable period while we complete our assessment; or (iii) decline the specific withdrawal request where our assessment indicates a material risk that your Betting activity breached Section 12, or otherwise breached this Agreement.
We may delay, restrict, or refuse a withdrawal where we suspect fraud or a breach of this Agreement, where required by law, or where compelled by a competent authority, court order, or law enforcement request.
During an investigation, we may pause withdrawals from, and close open Bets on, the Account(s) concerned.
Deposits not connected to the breach will be returned where it is lawful for us to do so.
Initiating a chargeback, payment reversal, or similar repudiation of a deposit after using the deposited funds to place Bets is treated as fraud and a material breach of this Agreement.
We may: (a) withhold withdrawals until deposits have fully cleared and are no longer capable of being reversed; (b) recover, including by deduction from your Account balance, any winnings paid out against deposits that are subsequently reversed; (c) suspend or close your Account; and (d) report chargeback abuse to payment providers, card schemes, and relevant authorities.
Where required by applicable law, we may collect and transmit originator and beneficiary information for transfers exceeding applicable thresholds, and may screen withdrawal addresses using blockchain analytics tools.
You represent and warrant that all funds you deposit originate from lawful sources, and that you will not use the Services to launder money, finance terrorism, or facilitate any other illegal activity.
(c) A decision to decline a withdrawal request under this Section does not, by itself, result in forfeiture of your Account balance, and you may submit a new withdrawal request or seek review of the decision through Section 24 (Complaints).
If you believe a withdrawal has been delayed or declined in error, contact support@moon.com , and we will investigate and correct any error as soon as reasonably practicable.
Moon lists a complaints email address in its terms.
Complaints: complaints@moon.com
Disputes that are not resolved informally go to arbitration under the UNCITRAL Arbitration Rules.
Any dispute, controversy, or claim arising out of or relating to this Agreement, the Services, or any breach thereof, that is not resolved informally, shall be finally resolved by arbitration administered under the UNCITRAL Arbitration Rules.
The seat of arbitration is Moroni, Union of the Comoros.
The seat of arbitration shall be Moroni, Union of the Comoros.
The terms are governed by the laws of the Union of the Comoros.
This Agreement, and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Union of the Comoros, without regard to its conflict-of-laws principles.
Deposits are credited only after the required number of confirmations on the applicable blockchain network, or receipt of cleared funds, as applicable.
YOUR USE OF THE SERVICES, AND ANY FUNDS YOU DEPOSIT OR WAGER, IS ENTIRELY AT YOUR OWN RISK.
Moon's terms describe the service as an entertainment and gaming product for recreational use.
The Services are entertainment and gaming products offered for recreational use.
Moon's terms say the service is not an investment, trading, brokerage or financial advisory service and offers no spot trading.
They are not, and must not be treated as, an investment, trading, brokerage, or financial advisory service, and the Platform does not offer spot trading or any means of buying, selling, or holding a digital asset.
10.2 Unless otherwise stated in the specific Promotion terms, bonus funds, and any winnings derived from them, must be wagered — used to place and settle Bets — a specified number of times (the "Wagering Requirement") before the resulting balance becomes eligible for withdrawal.
10.4 Promotions have no cash value except as expressly stated, and may be withdrawn or modified at any time before being credited to your Account.
Without limiting Section 10, the following are prohibited: (a) depositing solely or principally to extract promotional value; (b) claiming a Promotion across multiple Accounts, or in coordination with other Users; and (c) structuring Bets — including low-risk, offsetting, or matched patterns of play — purely to satisfy a Wagering Requirement or otherwise unlock or withdraw bonus funds.
Where a Bet is voided or adjusted under this Section, any Payout, profit, or balance credited in connection with it is repayable on demand and may be deducted from your Account.
This Section does not limit our rights to reclaim Payouts, winnings, or promotional value paid in error or obtained in breach of this Agreement, in accordance with Sections 7.3, 10 and 12.
Moon's terms say Moon.com is not a trust company or licensed custodian, and that its fund-separation measures do not guarantee full recovery after insolvency or a security breach.
Moon.com is not a trust company or licensed custodian, and these measures do not guarantee full recovery of funds in the event of insolvency, security breach, or other loss event.
The Platform offers Bets on the price movements of Markets only and does not facilitate the purchase, sale, custody, or transfer of any underlying asset.
Moon.com is the principal counterparty (the House) to every bet: it pays winning payouts and keeps losing wagers.
Moon.com acts as the House: the principal counterparty to every Bet placed on the Platform.
When a Bet settles in your favour, Moon pays your Payout; when it settles against you, Moon retains your Wager.
We will use reasonable efforts to facilitate the withdrawal of any remaining balance, subject to completion of any outstanding verification, legal holds, or fees owed.
Moon.com is operated by Moon International Limited, incorporated in the Union of the Comoros with registration number 16151 and a registered office in Hamchako, Mutsamudu, Anjouan.
1.1 These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Player," "you," or "your") and Moon International Limited, a company incorporated under the laws of the Union of the Comoros with registration number 16151, having its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan Union of Comoros (together with its affiliates, "Moon," "Moon.com," the "House," the "Company," "we," "us," or "our").
Moon help: account and KYC
KYC approval is required before a withdrawal.
KYC approval is required before you can withdraw funds from your account
Moon accepts cryptocurrency deposits only.
At this time, Moon only supports cryptocurrency deposits.
Identity verification (KYC) must be submitted before a deposit.
KYC must be submitted before you can make a deposit
Once your email has been verified and KYC has been submitted, you can make your first deposit.
Navigate to the Wallet or Deposit section
Select the cryptocurrency you wish to deposit
Copy your deposit address
After your deposit has been successfully received, you’ll be ready to place your first bet on Moon.
Moon help: proof of identity
The following documents are acceptable as proof of identity:
Update your identity verification here
Moon help: proof of address
Acceptable proof of address documents:
Moon help: proof of source
It must also show regular deposits and withdrawals over a period of time (usually 3-6 months).
Must include a receipt of winnings and documentation such as a bank statement showing the origin of the funds initially deposited.
Moon help: placing your first
After successfully creating your account, verifying your email, submitting KYC, and making your first deposit, you’ll be ready to place your first bet on Moon.
Moon help: how to find
If your deposit hasn't shown up yet and you need help from the Moon.com support team, start by locating your transaction hash - as we will most likely ask for it.
Moon help: security features on
Moon supports two-factor authentication with an authenticator app.
Moon supports Two-Factor Authentication (2FA) using an authenticator app for an added layer of account security.
Moon supports passkey login.
Moon supports passkeys for faster and more secure login.
Moon help: two factor authentication
With 2FA set up, the extra security step also applies to withdrawals and other ways of sending funds.
When you have setup 2FA on your account, this also extends the additional security step to withdrawals, and any other protocol which you can use to send funds, primarily for your own protection.
Moon help: lost two factor
Users who lose 2FA access contact a dedicated account-recovery address from the email linked to the account.
If you lost access to your 2FA code, please contact us from the email linked to your account to accountrecovery@moon.com , and we will initiate a 2FA recovery procedure.
Moon help center
None of the 26 Moon pages retrieved on 2026-10-18 (23 English help-centre articles and 3 other moon.com pages) mention a holding-fee rate or charging interval.
Anjouan licence register
The public licence register of the Anjouan gaming regulator (anjouangaming.com) lists Moon International Ltd with licence number ALSI-202601063-FI2, status valid, type b2c, issued 2026-01-31, expiry 2027-01-30, for the domain moon.com.
anjouangaming.com licence register: company "Moon International Ltd", licence number ALSI-202601063-FI2, status "valid", type "b2c", issued 2026-01-31, expiry 2027-01-30, domains "moon.com".